Dropshipper FAQ — Margins, Payouts & Returns

You keep the difference between the supplier price and the price you sell at. For example, if a product has a supplier price of Rs. 1,000 and you sell it for Rs. 1,500, your margin before fees is Rs. 500. A 2.5% platform fee is then deducted from your payout — it is not subtracted from the margin shown on the product card, so what you see on each product is your margin before that fee.

On listed-brand products where the retail price is fixed, the reseller margin is shown on the product card itself, so you can compare products before you add them to your store.

Yes. You set your own selling price on top of the supplier price and keep the difference as your margin, minus the 2.5% platform fee taken from your payout.

Your store has one markup — a percentage added on top of each product's recommended price. You choose it when you set up your store and can change it any time in the store console under Store → Pricing & markup (Your store → Pricing & markup on a computer).

Pick the new percentage, anywhere from 10% to 80%, and save — every product that follows your store markup reprices at once, so there is no need to edit products one by one. Products you gave your own price keep it unless you tick the reset option, fixed-commission products keep the supplier's price, and orders already placed keep the price the customer paid. You can still give any single product its own price from the Products tab.

No. You never pay a supplier in advance. Suppliers ship on cash on delivery, and there is no cost to open your store, list products, or place orders.

The one exception is an advance delivery charge on some orders. CartKeeper may ask for an order's delivery charge to be paid before it is dispatched when the order looks likely to be fake or refused at the door — for example a buyer, phone number or address with a history of refused parcels, an unusually large cash-on-delivery order, or a sudden burst of orders from areas where fake orders are common.

The reason is cost. Every fake or refused COD order is still a real courier trip there and back, and the product sits in transit for days instead of selling to a genuine customer. Those losses push up RTO, which you become responsible for above 7%, and they raise costs for every honest seller on CartKeeper. A small advance confirms the buyer is real before the parcel leaves the warehouse.

It is the same delivery charge the customer would otherwise pay at the door — just collected before dispatch. You will see it on the order before it ships; it is never charged silently, and the product price is still collected on delivery as usual.

Opening a store is free. The only cost is the 2.5% platform fee, deducted from your payout on delivered orders — there are no other hidden charges or commissions on top of that.

The customer pays the delivery charge, not you. On most orders it is collected on delivery together with the product price; on some higher-risk orders it is collected in advance (see "Do I pay anything upfront?").

RTO (return to origin) is an order that is dispatched but not delivered — usually because the customer refused it or could not be reached.

• RTO up to 7% of your orders is absorbed by the platform or supplier.
• If your RTO rate goes above 7%, you become responsible for it.
• This is why you are expected to confirm every order with the customer before it is dispatched, rather than letting every lead through.

For a normal return (the product comes back after delivery), the platform refunds the order once the item is received and quality-checked at the warehouse.

Directly to your customer. You never receive, hold, or handle the product yourself — the supplier picks, packs, and ships each order straight to the buyer's address on cash on delivery.

Under your store's name. Whatever you call your store, the shipping label on every order from it names your store as the shipper. CartKeeper is not printed on the label, and neither is the supplier's business name. Only orders placed directly on the CartKeeper marketplace, not through a store, are labelled CartKeeper.

1. Shipper name — your store's name. It is printed at the top of the label and on the From line, so it is the business your customer sees.
2. Shipper phone and address — the supplier's pickup contact and warehouse. This is where the courier collects the parcel and where a refused or returned parcel goes back to, so it has to be the real pickup point. Only the address is printed, not the supplier's business name.
3. Consignee — your customer's name, phone number, and delivery address.
4. COD amount — what the rider collects from your customer on delivery (nothing on a prepaid order).

The parcel itself goes out in the supplier's standard packaging. CartKeeper does not offer custom-branded boxes, tape, or inserts yet, and some products arrive in their manufacturer's own retail box. If your brand experience matters, a thank-you message on WhatsApp after delivery is an easy way to add your own touch.

Yes. Cash on delivery is available nationwide — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar and every other city we deliver to — so you can sell to customers anywhere in the country.

Payouts run weekly, in Pakistani Rupees, to JazzCash, Easypaisa, or a bank account — whichever you choose during store setup.

Your very first payout is different: it is released only once your store has 5 delivered orders. Every payout after your first follows the normal weekly cycle, with no further gate.

It protects the payout system, and genuine dropshippers, from abuse by brand-new, unproven stores. Once your store has a short track record of real, delivered orders, every payout after the first follows the standard weekly cycle.

Yes — you can browse the catalogue, compare supplier prices, and check margins any time, with or without a store. Creating a store is a separate, later step, so there is no pressure to commit before you know what you want to sell.

Yes, at no extra integration fee. Your Shopify store goes through the same CartKeeper supplier and fulfilment console as a store created directly on CartKeeper: the same suppliers, the same order handling, and the same payout process.

It is not an automatic two-way sync. Products, prices, inventory, and order status do not sync automatically between Shopify and the CartKeeper console — you still list and manage products on your Shopify store yourself, and orders placed there are fulfilled through CartKeeper.

Yes. Most sellers share their store link or individual products this way. Every product has a built-in share kit — a photo, price, and caption ready to paste into a WhatsApp chat or status, an Instagram post, or a Facebook post — so there is nothing extra to prepare.

Every product in your store is also listed on the CartKeeper marketplace, and Google only keeps one page for the same product. So by default your store's product pages point search engines to the CartKeeper product page — your pages still work and sell exactly the same, they just are not a separate search result. A product page earns its own place in Google when you write your own copy for it and your store qualifies.

Your store qualifies once it has been live for 30 days and at least 10 of your products carry your own copy. Your own copy counts when, in the store console under Products → Edit, the product has your own title (different from the supplier's), a meta description, and a description of at least 150 words (or twice the length of the supplier's, never under 50 words) written mostly in your own words — pasted or lightly edited supplier text does not count. A new title and meta description on their own help your click-through, but do not make the page a separate search result.

You can see whether your store qualifies, and why not yet, in the store console under Store → SEO & sharing (Your store → SEO & sharing on a computer).

Google Search Console shows how Google sees your store and lets you ask it to crawl your pages. You verify your own store address yourself — there is nothing for CartKeeper to set up.

1. Open Google Search Console, choose Add property and pick URL prefix. Enter your store address exactly as customers see it, for example https://yourstore.cartkeeper/ — or your own domain, such as https://www.yourbrand.pk/.
2. Under the other verification methods, choose HTML tag and copy the meta tag Google shows you.
3. In your store console, open Store → SEO & sharing → Google Search Console, paste the whole tag (or just the code inside content="…") and save.
4. Go back to Search Console and click Verify. The tag is on your store's home page as soon as you save.
5. Open Sitemaps in Search Console and submit https://yourstore.cartkeeper/sitemap.xml (use your own domain if that is your store address). Your sitemap is published once your store qualifies — until then Search Console reports it as not found, which is expected.
6. Use URL Inspection → Request indexing for your home page and your most important product pages.

• Store subdomains (yourstore.cartkeeper): use the HTML tag method. DNS verification and Domain properties are not available for addresses under cartkeeper — we never add DNS records for individual stores.
• Your own domain: the recommended option is a Domain property in Search Console, verified with a DNS TXT record you add at your domain registrar. It covers the www and non-www versions and every page. The HTML tag method works for custom domains too.
• You can save up to 3 Google verification codes — for example yours and your agency's — plus one Bing Webmaster Tools code (msvalidate.01).
• A verification code only proves ownership of your own store address. It gives nobody access to other stores or to the CartKeeper marketplace — but anyone you verify can use Search Console tools, including Removals, on your store address, so only add people you trust.
• You do not need Google's Indexing API or a sitemap "ping" — submitting your sitemap once in Search Console is enough; Google re-reads it on its own.

Because the same product is on the CartKeeper marketplace, and Google keeps only one page per product. Your page points to it until you write your own copy for that product (your own title, a meta description and a 150-word description in your own words) and your store has 10 such products and 30 days live. Then that page becomes its own search result.

Your store's sitemap is published once your store qualifies for its own search listing. Before that, /sitemap.xml on your store address is intentionally not found. Check Store → SEO & sharing in your console to see what is still needed.